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Wifi Hotspot

WIFI Internet Service Agreement.

We provide to notch internet services with professional hands. We not only think about present security but also it’s future. Future security is our first priority.

SERVICE PROVISION

  • The Service Provider, duly qualified and approved by DU, is authorized to provide hotspot-based Wi-Fi internet access service, operate the system, and perform system maintenance. The Client agrees to allow the Service Provider to provision Wi-Fi services in the specified properties listed in Annexure I, under the terms and conditions agreed upon in this Agreement.

AGREEMENT TERMS

  • Centralized Wi-Fi System: The Service Provider will deploy and maintain a complete Centralized Wi-Fi System.
  • Wi-Fi Services: Wi-Fi-based Internet services will be provided to consumers via hotspot vouchers, priced at 25 AED per month per device.
  • Equipment Supply: All necessary equipment for the Wi-Fi system, including servers, firewalls, routers, network switches, Wi-Fi access points, and structural cables (UTP), will be supplied and deployed by the Service Provider at no cost to the Client.
  • Equipment Ownership: All Wi-Fi system equipment remains the property of the Service Provider. Upon termination or expiration of the Agreement, the Service Provider will retrieve its equipment. The Service Provider is responsible for restoring the premises to its original condition.
  • Network Security: The Service Provider will maintain network security and consumer privacy, recording only the MAC addresses of consumers/devices for voucher allocation, with no access to browsing history or application contents.
  • Unrestricted Access: The Service Provider will not block any ports, websites, applications, or network protocols, except those blocked by Etisalat/DU
  • Client Access: The Client will have full access to all Wi-Fi user data and can request reports as needed.
  • Technical Support: The Service Provider will provide 24/7 helpline service for technical issues.
  • Internet Delivery Assurance: The Service Provider guarantees internet delivery assurance for all properties listed in Annexure I.

DESCRIPTION OF MAINTENANCE SERVICES

  • In the event of a Wi-Fi service complaint, the Service Provider will respond within 2 hours with qualified staƯ to diagnose and resolve level-1 (online) problems. EƯorts will be made to resolve level 2 (Onsite) issues within 48 hours. Maintenance services include system updates, firmware updates, bug fixes, and hardware replacements as needed for optimal network performance.

ON-SITE SUPPORT

  • Upon request and with a 2-hour notice, the Service Provider will provide on-site personnel at the covered sites. These personnel will handle system administration, monitoring, reconfiguration, tuning, and problem resolution related to Wi-Fi internet service and local network issues.

EXCLUSION OF LIABILITY

  • The Client acknowledges that the WI-FI service provision, maintenance fees, and other charges are covered under this Agreement. Both parties agree that this Agreement represents the complete and exclusive understanding between them, superseding all prior proposals and agreements.

TERM OF AGREEMENT, EXPIRATION & TERMINATION

  • The initial term of this Agreement is Three (3) years, renewable upon mutual agreement of both parties. Either party may provide notice of intent to terminate not less than ninety (90) days before the expiration date.

NOTICES

  • All notices, requests, demands, and communications under this Agreement shall be in writing and deemed duly given when delivered or two (2) days after mailing by certified or registered first-class mail.
  • IN WITNESS WHEREOF, the duly Authorized Representatives of the Parties have executed this Agreement on the date mentioned below: